Privacy Policy

Privacy Policy

### 1.1 POLICY OVERVIEW

At DVCENTRE, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may change this Policy occasionally, so please check this page occasionally to ensure you’re happy with any changes. By using our website, you agree to be bound by this Policy.

If you have any questions about this Policy and our privacy practices, you can email them to [email protected] or by writing to the Data Protection Officer, Deunido LLC 16192 Coastal Highway DE19958 Lewes, United States of America.

### 1.2 WHO ARE WE?

We’re DVCENTRE, a reseller of professional videography, cinematography, live production, streaming, and broadcast gear dedicated to helping everyone make better television, video, and digital film. Deunido LLC is a registered company (TAX id 38-4149217). The registered address is 16192 Coastal Highway DE19958 Lewes, United States of America.

### 1.3 HOW DO WE COLLECT INFORMATION FROM YOU?

We'll get information about you when you register with us as a customer using our website or through conversations with our Account Management team. For example, when you contact us about products and services, buy equipment or book repair/servicing, create or edit ‘kits,’ or sign up for an event or one of our newsletters.

### 1.4 WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you buy online or purchase a product from us, your card information is not held by us; it is collected by our third-party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions, as explained below.

### 1.5 HOW IS YOUR INFORMATION USED?

We may use your information to:

- Process orders that you have submitted/made

- Carry out our obligations arising from any contracts entered into by you and us

- Deal with inquiries/questions/returns, etc.

- Handle competition entries

- Seek your views or comments on the services we provide

- Notify you of changes to our services

- Send you communications that you have requested and may be of interest to you (these may include information about products, events, promotional offers, etc.)

- Process a job application

We review our retention periods for personal information regularly. We are legally required to hold some information to fulfill our statutory obligations (e.g., for IRS). We'll hold your personal information on our systems for as long as it's necessary for the relevant activity or as long as it is set out in any contract you hold with us.

We keep your personal information for as long as you're a customer. If you have yet to make a purchase or engage with us for three years or more, then we'll remove you from our marketing lists. After you stop being a customer, we may keep your data for up to 5 years after the last time you interacted with us. We may need to retain your personal data for one of the following reasons:

- To respond to questions or complaints

- To demonstrate that we treated you fairly

- To maintain records according to rules that apply to us

- To establish, bring, or defend legal claims

We may keep your data for over five years if we cannot delete it for legal, regulatory, or technical reasons. We may also keep it to help support product recalls or safety notices. If we do, we will ensure your privacy is protected and only use it for those purposes.

We only retain personal information in an identifiable format for as long as is necessary.

### 1.6 WHO HAS ACCESS TO YOUR INFORMATION?

We will not sell or rent your information to third parties.

**Third-Party Service Providers working on our behalf:** We may pass your information to our third-party service providers, agents, subcontractors, and other associated organizations to complete tasks and provide services to you on our behalf (e.g., 2Checkout Stripe, and Paypal to process card payments, finance companies for facilitating credit arrangements, or courier companies for ensuring delivery of goods/order fulfillment). When we use third-party service providers, we disclose only the personal information necessary to deliver the service, and we have a contract in place that requires them to keep your information secure and not use it for their direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the DVCENTRE network for them to use for their direct marketing purposes unless you have requested us to do so or we are required to do so by law (e.g., by a court order or for prevention of fraud or other crime).

When you use the secure online payment pages, you are redirected to a secure third-party payment portal (e.g., 2Checkout, Stripe or PayPal). Our third-party payment processors specialize in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please get in touch with us.

We will not share your personal information with third parties for marketing purposes (other than we may share details with Trustpilot to enable you to rate our service and leave a review if you have opted into DVCENTRE’s marketing activities).

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganization, or if we’re under a duty to disclose or share your personal data to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property, or safety of our customers. However, we will take steps to ensure that your privacy rights continue to be protected.

### 1.7 YOUR CHOICES

You have a choice about whether or not you wish to receive information from us. Suppose you do not want to receive direct marketing communications from us about our products, services, events, promotions, and news. In that case, you can select your choices by ticking the relevant boxes on the form on which we collect your information.

We won't be able to contact you for marketing purposes by email, phone, or text unless you have given your consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email at the store @ dvcentre.com or by telephone at +1 510 417 8621.

### 1.8 HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION

The accuracy of your information is important to us. We’re working to make it easier for you to review and correct the information we hold about you. In the meantime, if you change your email address or any of the other information we hold is inaccurate or out of date, please email us at store @ dvcentre.com, update your online account profile directly, speak with your Account Manager over the phone, or write to us at Data Protection Officer, Deunido LLC, 16192 Coastal Highway DE19958 Lewes, United States of America.

You have the right to ask for a copy of the information DVCENTRE holds about you, and we will provide this information free of charge, provided that your request is fair and reasonable (we may charge $10 for information requests that are deemed to be repetitive, unreasonable, or demanding).

### 1.9 HOW WE PROTECT AGAINST THE LOSS, MISUSE, OR UNAUTHORIZED ALTERATION OF YOUR INFORMATION

When you give us personal information, we take steps to ensure that it’s treated securely. We don’t store any credit or debit card details (we are PCI DSS accredited), and we do our utmost to protect all other information (including encryption and protection with 256-bit encryption on SSL—when you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer).

Non-sensitive details (your email address, etc.) are usually transmitted over the Internet, which can never be guaranteed 100% secure. As a result, while we strive to protect your personal information, we cannot promise the security of any information you send to us, and you can do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password that enables you to access certain parts of our websites, you are responsible for keeping this password confidential. Please don't share your password with anyone.

### 1.10 PROFILING

We may review your personal information to create a profile of your interests and preferences so we can reach out to you with relevant information. We may use additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

### 1.11 USE OF 'COOKIES'

Like many other websites, the DVCENTRE website uses cookies. 'Cookies' are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better, more personalized service.

It is possible to switch off cookies by setting your browser preferences. If you want more information on switching off cookies on your computer, you can visit our full cookies policy. Turning off cookies may result in losing functionality when using our website.